Jaquetta (Jaye) Meyers

1960 Spectrum Circle SE Unit 575

Marietta, GA 30067

678 559 4788

meyersjaquetta@gmail.com

 

 

 

OBJECTIVE

Talented and accomplished business professional with extensive Project Management background looking to obtain a Client Service role, that is customer focused, growth –oriented and requires strong leadership, business planning, and problem solving skills using innovative and creative ideas.

 

 

 

PROFESSIONAL EXPERIENCE

Fiserv, Norcross, GA

Network Analyst (Provisioning Coordinator)                                                                      June 2013-Pres

v      Manages projects related to customer orders of large to moderate scope and complexity to ensure project goals and objectives are accomplished with prescribed business requirements, time frames, and funding parameters.

v      Establishes tracks and maintains project schedules, manages internal organizations to meet customer dates and communicate weekly with all stakeholders.

v      Escalate and follows up to identify and offer resolutions to meet customer issues with vendors and/or internal departments.

v      Order, monitor, status and follow-up on circuit and equipment order for the purpose of providing both Fiserv and Fiserv client’s quality service in the ordering and installation of their network request.

v      Place orders for circuits and networking equipment

v      Initiate project folders for network engineers and ensure projects are handed off in a timely manner.

v      Oversee all network projects through Daptiv project management application.

v      Ensure all networking equipment is kept under maintenance

v      Work with accounting department to ensure proper billing of network components.

v      Develop and maintain accurate inventory of all circuitry and network equipment.

v      Equipment ordering utilizing the SAP tool

v       Manages and obtains customer concurrences through direct and indirect communication with customers and account teams as well as managing critical milestones throughout the project to ensure the best customer experience.

             

 

 

 

 

 

 

 

 

 

 

 

 

Cbeyond, Atlanta, GA                                                                     

Network Optimization Project Analyst                                                                       March 2008-June 2013

 

v Report weekly on the volume of orders and outstanding FOC/SOC statuses

v Drive automation initiatives by documenting and trending errors with Siebel/Neustar or ILEC issues using Excel spreadsheets

v Consults with internal customers and external vendors to capture agreed-upon business objectives and processes

v Performs research and fact-finding to determine business requirements and specifications for development of end-user programs, operational procedures and support and systems

v Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions utilizing Pivot Tables and MS Access

v Negotiates commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation as a data analyst

v Creates and maintains SharePoint sites for project documentation & collaboration

v Produces reports, analyzes data and develops business cases

v Develops detailed project schedules, work break-down tasks, project estimates, resource plans, and status reports; tracks key project milestones and adjusts project plans and/or resources to meet needs of customers

v Issue weekly reports with circuit ordering and installation statuses

v Initiate trouble reports and escalations on any ILEC systems errors or troubles

v Project manage workload and due dates to achieve departmental objectives

v Issued circuit orders to implement customer or network circuit conversions and grooms while updating circuit information in Granite system

v Refer out, dispatch and coordinate with ILECS as required to drive resolution of defective circuits and/or installations.

v Participate with circuit related ILEC billing dispute

v Conduct regular status meetings to review project activities; manages prioritization procedures.

v Isolate, reproduce and accurately report software defects and deficiencies.

 

Americold Logistics, Atlanta, GA                                                                                    Feb 2005-Mar 2008

Account Manager Lead

v Respond to phone inquiries from customers, warehouse staff and carriers.

v Provide high volume problem-resolution regarding shipping orders and deliveries.

v Manage carrier performance to maintain on-time delivery performance levels.

v Resolve changes in last minute scheduling issues with carriers, customer service reps, and warehouse  

v Complete the data entry of load appointments, changes, and follow-ups.

v Assisted team with escalations from customers, ongoing training and scheduling.

 

 

 

KFORCE (Verizon), Atlanta, GA                                                                                    Dec 2003-Dec 2004

Network Project Manager

v Processed all ASR’s (Access Service Requests) for voice/data services, which include: DS1, DS3, ATM, OC-3, Dedicated and Frame orders for Verizon Medium- large business customers.

v Interact with vendors and sales to obtain ETA on facility issues and insuring connectivity on each circuit end to end.

v Generated pricing of services and intervals for billing and compensation.

v Managed 30-45 LD projects from sales through billing to customer satisfaction.

v Planned, customer calling and project management activities in obtaining customer concurrence and managing orders to migrate T1 and T45 customer circuits from ILEC/CLEC

 

 

 

 

Sprint, Atlanta -GA                                                                                                                 Nov 1999-June 2002

Order Manager

v Primary liaison with the business customer to provide the installation of DSL service.

v Delivery assurance for all orders and ILEC administration activities focusing on new orders.

v Monitored all provisioning and installation activities to ensure scheduled dates are met.

v Managed orders from circuit delivery through installation to bill activation and perform customer service duties for the business DSL customers.

v Validated billing charges for business DSL customers as well as trouble shoot any billing discrepancies.

v Assisted the supervisor in managing the dispatch process as well as the installation and repair of work functions performed by contractors.

v Captured statistical data to facilitate work force management and billing information for customers.

v Scheduled installation dates utilizing various network management systems/tools to perform network design test to ensure acceptance of ION service.

 

 

Pursing the Master of Science-Information Technology: Specialization Project Management

Cappella University-Dec 2013